AIIM Knowledge Center Blog

Pardon me sir, is this your Tweet?

A few months ago I posted a blog titled “To Tweet or not to Tweet, that is the question” and presented the idea that we should determine how and if it is used for business. The response from you was fantastic and I thank you. Today, I am presenting another perspective in this subject and including the other social media outlets as well, if you or your employees Tweet or use other social media outlets like Facebook, LinkedIn or more, should you have a policy in place that discusses capturing that information and storing it in your corporate repositories?

I know, you are thinking that I have gone too far with this governance thing, but have I really? The reason I am writing this blog is due to an article I read that triggered these thoughts. The article was in the Austin 10 written by Tony R. Bertolino, managing partner at Bertolino LLP titled MySpace, Facebook, GPS and other eDiscovery: Coming Soon to a Texas Divorce Proceeding Near You. The premise of the article is that content posted in these areas could be found and used against you. Taking this to the next level it made me think, is Twitter now included in this mix? In my view, I think it is and as a result we need to establish policy in the same way we do other content.

I think all of these tools are fantastic and a great way to communicate with friends, family, colleagues, clients and prospects. I think that they provide value, each in their own way. The challenge we face is one of what is being said and does it have business value? Imagine being asked in court “Pardon me sir, is this your Tweet?” in relation to some court action against you or your company?” I am not saying we should be paranoid about these technologies and services, but I am saying we need to be aware and take ownership of our corporate responsibility to preserve content that has a value. I am saying that we should use these tools and minimize our risks by putting some form of governance and guidance in place that describes proper use for business purposes the same as we would for telephone, email and any other communications tool.

 What say you? How do you collaborate? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09
• Philadelphia 12/08/09 – 12/11/09

Join us for the ERM Certificate course in:

• San Diego 11/10/09 - 11/13/09
• Silver Spring 12/01/09 - 12/04/09
• Tampa  12/15/09 – 12/18/09

We look forward to seeing you there.

Are you going to DocuBusiness ‘09 in Milan Italy? If so, be sure to attend a great session by Doug Miles, Research Director for AIIM. Doug is also conducting a new survey on BPM and you can participate by simply going to www.aiimhost.com/survey and answer the series of questions presented.

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Canon: A Best Green Company

I had the opportunity recently to talk with David Lucioni the Environment & Product Safety Manager of Canon (UK) Ltd. regarding their recent award and recognition for being a Green Company. I have always felt that the ECM industry and its practices support being Green and was happy to learn of the accomplishments made by Canon in this area. The following is an excerpt of our communications.

Bob: First I want to congratulate you and Canon on this wonderful achievement. Tell me, how did you hear about the Green Company Awards?
David: I joined Canon in October 2008, by which time Canon had already received its first Green Company award in 2008. Canon came in 13th overall which is the highest in our industry sector. I was involved with our 2009 application, where we came in 32nd overall, but our environmental score was the same as for 2008. The difference this year was in the number of entrants had increased, and there were many entrants whose whole raison d’être was environmental activities.  We are still happy with the results and we have a plan in place to increase our rating for 2010!

Bob: What were the criteria for this Award?
David: The Sunday Times Best Green Companies award is unique, and the results highly relevant and credible. The award is based on a questionnaire that the Environment Manager has to complete, covering the environmental performance of the company (energy consumption, environmental policy and management etc.), corporate social responsibility (engagement with local community etc.) and also an anonymous employee survey, which must be completed by a minimum number of employees (approximately 30%). This makes for an interesting twist when you consider that the staff of any company will be its most cynical and critical judge of its culture and performance.

Bob: How did Canon qualify for the Award?
David: Canon's corporate philosophy of Kyosei, a Japanese word literally translated as "living and working together for the common good" is deeply entrenched in every activity that Canon undertakes and this philosophy is realised in our environmental management system. The philosophy also ensures that Canon behaves as a good corporate citizen - an example of this is Canon's long-standing relationship as the first conservation partner with WWF (over 10 years!) and its relationship with the Red Cross (Canon provides support to thirteen Red Cross National Societies across Europe, with a particular focus on new and existing Red Cross youth projects that support and educate young people to deal with the issues they face in today's society). The judging is by an independent consultancy.

Bob: What suggestions would you have for companies seeking to be Greener?
David: Start with an environmental management system. It will ensure that you can put in place a system to monitor and measure your impact on the environment, and then put a plan in place to reduce it. In most cases the exercise is cost neutral, as there are nearly always savings that can be made. The ONLY way to succeed is if ALL of the senior management buy in 100%. It is not simply a certificate on the wall - you have to believe in what you are trying to do and sometimes stick your neck out if you want to be a leader. No-one can be a 'green crusader' on their own, it is only with support from the top down that a company can be successful - and that is why it is so good here at Canon.

Thank you for this great insight and for taking time out of your busy schedule to share this with me and our readers. Best of luck for 2010 and I look forward to hearing from you again regarding your planned improvements.

 

What say you? How is your organization becoming a Green Company? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• New York 10/13/09 - 10/16/09
• Toronto 10/27/09 - 10/30/09
• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09

We look forward to seeing you there.

 

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Florida AG: Text Messages are records

It is no surprise to me that last week that according to the news media, Bill McCollum Florida’s Attorney General, announced that smart phone text messages from his office will be considered public record going forward. What is surprising is that it took this long to happen and that I have not seen more of this from other government and private organizations. Text messages that are correspondence related to business activity should be treated the same as any other content and record and in government, this perspective should be even more dominant. The only difference between a text message and other types of correspondence is the form it takes. As such, it is the content that should determine the value and need to capture.

 

In my view, Instant Messaging, Audio files, Video files, Email and any other tool used for content creation and communication should be part of an overarching governance plan. Who uses it? How is it used? Is it even allowed? Who is responsible to capture the content and bring it into the corporate repository? There should be no doubt that it is the content that has value and not the device that determines the need to capture. Those authorized to use tools like those discussed here and tools we will see in the future, should be trained in their proper use and held accountable to uphold the governance policies of the organization in relation to their use. The question is whether or not there are policies in place to address them.

 

The unfortunate but also not surprising part of this story is that the actions taken are in response to accusations made that staffers of the Florida Public Service Commission (FPSC), the power regulator, had given out private Blackberry access numbers to a Florida Power and Light Company executive. As a result, FPSC is now under investigation for possible improper communication between them and the power company. The reason I say this is unfortunate is that it is a typical driver for an organization; when something happens, address it. The best practice is to be proactive. Address changes in technology and information management as it surfaces. Assess the risk and modify governance policies appropriately, before it is too late. I know this is a lot of work, but isn’t it better to pay $100 now to avoid paying thousands later in fines and litigation costs?

 

What say you? How are you managing governance of smart phones, text messages, Email, and the many other tools available today? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• Kirkland 09/29/09 - 10/02/09
• New York 10/13/09 - 10/16/09
• Toronto 10/27/09 - 10/30/09
• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09

We look forward to seeing you there.

 

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

Know your Geography

I once asked someone if they know their geography in relation to ECM. The response was “The United States is below Canada and above Mexico. I know my geography, what is the big deal and what does ECM have to do with it?” From a technology perspective, it has little to nothing to do with it but from a regulatory perspective, it has everything to do with it. What may be acceptable here may not be acceptable in other countries and if you have information stored outside the United States, say in Italy, you need to know the regulatory requirements of Italy and establish policy, process and technology that support compliance in Italy. If the laws of Italy state information of certain types are not allowed out of the country, and you access it via a web interface from here in the U.S. there is a strong chance the law or at least the intention of the law has been broken and you could be prosecuted even if the information is still resident on the server in Italy.

Countries aside, there are differences from state to state and county to county so you need to understand what compliance for each. As an example, in one state it might be acceptable to use electronic signature tablets for use in signing contracts, provided the device has certain technological capabilities like biometric recording and encryption to ensure the integrity of the document and validate authenticity. In a neighboring state, this same scenario might not be acceptable and the signature requirement may still be hard copy with wet blue ink. This not only changes the approach you will use to capture that information but also the process to capture and manage it.

In my view, while this may see, like a daunting task, if you address this at the beginning phase of your project and add legal counsel to your team for guidance, it will put you in better position to minimize your risk and establish a solid ECM environment that is compliant, defensible and manageable as the regulatory landscape changes and technology advances.

What say you? How are you managing geographic compliance? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• Kirkland 09/29/09 - 10/02/09
• New York 10/13/09 - 10/16/09
• Toronto 10/27/09 - 10/30/09
• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09

We look forward to seeing you there.

 

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

ERM Comes to Switzerland

The following post was submitted by my UK colleague, Alex Visser.

It should not be surprising that a land such as Switzerland, known among other things for its banking industry, would be interested in records management. And let me tell you they are. Last week the first AIIM Electronic Records Management (ERM) course was given and it looks like there will have to be more in the near future, as there were more people wanting to attend then there were places available.

Ludwig Gantner and Jurg Hagmann wanted to offer the members of the VSA the possibility to attend the AIIM course locally in the lovely town of Basel, instead of having to travel to the UK or Netherlands where these courses are regularly given as public courses for anybody who would like to learn more. So on Tuesday morning there was a room full of records managers, IT people and people in other roles that had to deal with information that would have to be stored as a record.

Of course there was the discussion of what is a record? This discussion always takes place and should also take place in the organization when looking at records management. During the discussion it quickly became apparent that everybody wanted to pass the bucket to the next role. IT people were quick to say that they need to get the requirements and specifications but that they, correctly, cannot determine what constitutes records. The legal people said that the law is in this case not descriptive and prescriptive so that they would probably only be able to determine a few information types that need to defined a record. The record managers were then looked at with a look that said: well you have the term record in your title so you should know.  However they also said we can only tell part of the story since many documents are records because of their value to the organization and only the people in the departments can define that value. Off course the business people said but we don’t know anything of records management so how can we determine what are records.

This discussion came back several times over the 4 days and the understanding grew with everybody that this crucial decision, of what is a record, can only be determined by group effort. Everybody has to provide their feedback in this discussion to come to an answer. The team that is created will also continue to work together after this initial discussion has been resolved, since records management is not an one shot thing but rather a programme with a continuing need to take care of the crucial type of information that we call records.

 

So after 4 days of sharing experience and having some strong arguments everybody left happy with more knowledge and the realization that we do not stand alone but need to work on this as a team. A team that can look each other in the eyes and ask tough questions but like the attendees in Basel leave happy, looking forward to continue as friends and colleagues to make sure we can always find that piece of information that we call a record. Or in the words of one person: “We can see the water rising and we will make sure that we are ready in time with the boat called Record Management.”

What say you? What perspective do you have when trying to identify records? Do you have a story to tell? I want to hear from you and learn what you and your organizations are doing.

Looking to increase your level of knowledge? Join us for the ERM Certificate Course

Phoenix, AZ 10/20 – 10/23

San Diego, CA 11/10 – 11/13

Silver Spring, MD 12/01 – 12/04

Tampa, FL 12/15 – 12/18

We look forward to seeing you there.

Bob Larrivee – AIIM

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

Doctor, Doctor give me the news..

..I’ve got a bad case of content blues! OK, so I am repurposing some lyrics from the song made famous by Robert Palmer, but to a degree, I think it fits here. If you are in the Healthcare segment or even associated with it, you must now turn your focus and attention to managing patient information and records digitally. When I talk about patient information here, I am not only referring to some of the obvious elements like MRI, Diagnosis Summaries and Doctor’s notes, I am also talking about insurance benefit and financial information as well. Patient information and records covers all of these things in whatever forms they take including audio and video files from clinical studies. Many small and mid-sized practices and clinics are now singing the content blues as a result.

 

Adding some level of distress to all of this is the additional recent mandate from HHS requiring all Healthcare and associated entities to disclose to HHS and under certain conditions all patients cared for by a provider, if there is a breach or suspected breach of information security with regard to patient information and records. This is certainly a driving force moving an entire industry deeper into the digital world as mandated, using a myriad of technology solutions that include Electronic Medical Records (EMR), Enterprise Content Management (ECM), Electronic Records Management (ERM) and Business Process Management (BPM) solutions in part or collectively. Over time, the Healthcare industry will be fully engaged in the digital world but is it enough?

 

In my view, to be effective, we have to look beyond the immediate or obvious candidates within the Healthcare segment. We need to assess and understand the full course of information flow including the on ramps and off ramps of patient information and records. Not only where it comes from or originates but where it goes to in addition to the provider. For example, information passed to the insurance carriers for bill payment. My Physician has made the conversion to a digital world and has found it to be quite efficient, though costly in the initial phases. He also sees the long term advantages, yet the pain point for him is the fact that most of the insurance carriers he deals with still require hard copy submissions with only a few willing to accept digital submission. So, while he has made this transition, the break point now becomes the interaction with the insurance industry. Even with those he can provide digital submissions, there is no consistent format to follow as each one requires the same information but for many, slight variations on how they want it presented. Yes there are some standardized forms in place like the HCFA and UB 92 but do they serve every need for every situation? What I hear from those I meet and talk with, no. While this is not uncommon or unique to Healthcare, it is unfortunate.

 

Moving toward a digital world is a wonderful goal and I applaud the intention of increased efficiency with lowered operating costs, but if you still need large administrative staff to manage the content and information to be processed, has the goal been achieved and can success really be claimed?  The other element in all of this is how well can we control access to the information once it has been transformed back into a physical state? If it is maintained in a digital form, we can use the audit tracking capabilities many of these technologies provide to ensure the integrity and security of patient information is maintained. If there is a breach, we can use these same tools to identify the cause and take corrective actions.

 

If we are to become a digital society embracing digital transactions and records keeping, it requires all parties, or as some may say the entire village, to be part of it and take an active role. Healthcare providers are merely one piece of a larger puzzle and challenge we face if we are to make it all work as hoped. In process analysis I would ask the question, when we do this, what other entities will it impact and will that impact be a positive or negative for each party? It is time to move forward, but it is also time to move forward together.

 

 What say you? How are you managing or planning to manage patient information and records in the digital world? How do you handle transactions outside of your immediate organization? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• Silver Spring 09/15/09 - 09/18/09
• Kirkland 09/29/09 - 10/02/09
• New York 10/13/09 - 10/16/09
• Toronto 10/27/09 - 10/30/09
• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09

We look forward to seeing you there.

 

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Requirements, we don’t need any requirements.

Where have I heard this before? Hmm, I guess that would be from former prospects in my past life in the vendor community. All too many times I would approach a prospect to discuss how I may be able to help in providing them with an ECM solution and ask the question, what requirements do you have for this type of technology? Many times, and even now I would hear the response, what requirements should I have? At this point the salesman in me would be jumping around thinking I hit the pot of gold and could lead the prospect any place I wish to meet quota. The inner consultant would beckon to help this individual and discuss the importance of sound requirements in order to ensure what was chosen is the right fit for the need. I guess that is why I am no longer in sales, as the consultant side of me won every time and I guess that is not a bad thing since the objective is to keep a client forever thus being a consultant and choosing the right technology meant a happy customer.  

 

Enough about my sales career, back to the topic at hand and that is requirements. In my view, the best approach to any project regardless of type is to understand as best you can, the vision and goals of the organization. What is it you are trying to achieve both now and in the years ahead? You must also understand what the organizational goals are in support of the vision and the tactical activities needed to achieve those goals. Once you know these business requirements, you can formulate a set of functional requirements that support your business requirements and whenever possible, using industry standards and keeping all of this aligned to the vision and goals of your organization.

 

It is this set of standards and functional requirements that should help you determine the technology set needed to operate effectively, efficiently and successfully. Using a saw to bang nails, while eventually might get the desired results, is not the best choice. In our world, if you are trying to capture paper based information, a Web content solution unto itself is likely not a good choice. Likewise, if what you need is document management with check-in/check-out capabilities along with version control, why buy an email management solution. You need to fit the right technology to the job as you would with any other project.

 

When you look at the core technology set for ECM, remembering that ECM is an environment made up of a combination of technologies, policies, people and practices rather than a singular technology, it is easy to stray and sway from the right tools. Know where you want to go and how you want to work then address the technology and you will achieve higher levels of success.

 

What say you? How develop your requirements? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join us for the ECM Certificate course in:

• Silver Spring 09/15/09 - 09/18/09
• Kirkland 09/29/09 - 10/02/09
• New York 10/13/09 - 10/16/09
• Toronto 10/27/09 - 10/30/09
• San Francisco 11/10/09 - 11/13/09
• Houston 11/17/09 - 11/20/09
• San Diego 12/01/09 - 12/04/09

We look forward to seeing you there.

 

Bob Larrivee – AIIM

blarrivee@aiim.org

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

Private and Secure: Really?

When I hear folks talk about information of any type, inevitably they will bring up the topics of privacy and security. Is an ECM system secure? Is an ERM system secure? I usually smile and say let’s look at it all, not just the perspective of electronically stored information versus paper based, but let’s take a holistic view. We all know paper and electronically stored information occasionally escapes and somehow appears where it should not. Is it the fault of the paper or electronic information? Did it somehow make a conscious decision to leave the confines of its storage facility to meander aimlessly into the hands of someone who should not have access to it? While we have so-called intelligent systems and information, I cannot accept that is has reached the point where information can decide on its own to be released.

 

My view, and some may differ with this perspective, is that the weakest link in the information chain is typically human. It is humans who remove paper files and mistakenly or purposely leave it out for unauthorized access. It is the human link who copies electronically stored files onto removable devices and in email attachments to release it from its captive bonds in the repositories of the corporate archives. It is the human element who loses removable media and laptops containing confidential information.

 

Even beyond this, without realizing it is happening, folks are in the open discussing confidential information over cell phones in airports, restaurants and conference show floors. It is the human element placing information into the hands of others through what they believe to be secure platforms using social media sites. It is the human factor we should be looking at and scrutinizing and it is we who should put the mechanisms and tools in place to ensure our information is secure and protected. It is we who must ensure that there is a way to monitor the activities of those we hold in confidence and trust with our information. Do you have a way to track the activities of those you employ? Do you have a means of identifying potential breaches of security?

 

 What say you? How do you determine monitor and secure your information? Do you have a story to tell? I want to hear from you and learn what you and your organization is doing.

 

Looking to increase your level of knowledge? Join me for the BPM Certificate course in Chicago, IL from September 22-25. I look forward to seeing you there.

 

Bob Larrivee – AIIM

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

How do you determine success?

I and many others in the industry have often said and continue to say that success in implementing ECM, BPM, ERM and any other type of project you choose relies on the organization knowing what it is they are trying to accomplish. Once you know the vision and goals for your project, how do you know if you have succeeded? What are the critical success factors (CSF) that will demonstrate how well you have met these goals?

In my view, when you assess the high level critical success factors for your project you may generate a list that includes but is not limited to:

• Reduced risk of disputes, litigation and fines
• Improved content security
• Meeting targets better by saving staff time
• Less lost information / content
• Increased levels of confidence in content
• Sharing of content across organisation
• Faster movement of information between staff

This means you must also determine some Key Performance Indicators (KPI) for you to measure against as well. KPI criteria should be some type of specific measure that matches to your stated CSF. For example, if your CSF is meeting targets better by saving staff time your KPI might be a 70% reduction in the archiving process for legal staff, within 6 months of implementation of the new system.

In order to recognize success, you need to define success and formulate measurements that will demonstrate your success or identify areas that still need improvement to realign to the goals and achieve the success you seek. When you find you have met the CSFs, shout it from the highest mountain and let the world know. Success breeds success and you want to keep the momentum and support moving in your direction.

 What say you? How do you determine success for your projects? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

Looking to increase your level of knowledge? Join me for the BPM Certificate course in Chicago, IL from September 22-25. I look forward to seeing you there.

Looking to take a course online? There is still time to take advantage of AIIM’s Cash for Certificates program. To qualify, simply send your contact details and documentation of your current certifications and designations to cashforcertificates@aiim.org and AIIM will issue you a $250 voucher valid until August, 31, 2009, that you can use for any of the online certificate programs.

Bob Larrivee – AIIM

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

HHS Notification Requirements: What is your process?

On August 19, 2009, The U.S. Department of Health and Human Services announced new regulations requiring health care providers, health plans, and other entities covered by the Health Insurance Portability and Accountability Act (HIPAA) to notify individuals when their health information is breached. These new regulations require that health care providers, business associates of the health care provider, and other entities included under HIPAA notify all affected individuals, the HHS Secretary and the media in cases of a breach where a breach affects more than 500 individuals. Breaches of fewer than 500 individuals will be reported to the HHS Secretary on an annual basis.

 

HHS plans to provide a guidance update in the same document as the regulations, specifying encryption and destruction as the technologies and methodologies that render protected health information unusable, unreadable, or indecipherable to unauthorized individuals and steps to help determine when information is considered unsecure and notification is required. So now the question is simply this, with these requirements and guidelines in place how will your organization position itself to initiate the assessment and notification processes?

 

In my view, organizations impacted by these new regulations will need to formalize these processes and assign individuals within the organization to establish these processes, training the workforce on their roles and responsibilities and be accountable to ensure these processes are carried out to their fullest extent. Systems and personnel must be aligned to implement notification to the patients, perhaps media relations interacts with the media and senior management issues the statement to HHS. In addition, a mechanism must be put in place, to manage inquiries and address issues related to such notifications. Once the processes are established you can also look to automate them using various technologies like BPM.

 

My point here is that this is no small change. It will require careful thought, analysis and planning. It will require change management to address the changes in the way people work. It will require legal guidance in relation to compliance and it will require continuous improvement activity for the purpose ongoing refinement and compliance management.

 

 What say you? Are your processes ready to meet this new demand? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Looking to increase your level of knowledge? Join me for the BPM Certificate course in Chicago, IL from September 22-25. I look forward to seeing you there.

 

Looking to take a course online? There is still time to take advantage of AIIM’s Cash for Certificates program. To qualify, simply send your contact details and documentation of your current certifications and designations to cashforcertificates@aiim.org and AIIM will issue you a $250 voucher valid until August, 31, 2009, that you can use for any of the online certificate programs.

 

Bob Larrivee – AIIM

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.