AIIM Knowledge Center Blog

'Twas the Night before Audit

'Twas the night before Audit, and all round the world, a business once worried was now unperturbed.

Content and process was now in control, with governance and technologies newly unfurled.

Users were trained on what they need do, by internal sources and through AIIM programs too.
CEO, CFO and CIO rap, the success of their efforts, each others backs did they slap.

When out on the lawn there arose such a clatter, I sprang from my cubicle to see what’s the matter.
Away to the doorstep I flew like a flash, to hear auditors’ focus, of us would they trash.
They entered the building and scoured the floors; well maintained records were found by the scores.
We use ECM, BPM, ERM and more! Compliance is vital, and our focus for sure.

We scan it, import it and index it all, then ensure that our process is consistent through all.
You’ve proven to us that compliance is true, Season’s Greetings we all do wish unto you.

Now dash away! Dash away! Dash away all! Auditors on to the next Port o Call
They sprang to their cars, turned left then turned right and I heard them exclaim, as they drove out of sight,
"This sure is one business who’s done it all right!"

 

I know, you are thinking I have hit the old eggnog early this year aren’t you. Not a bad idea, but no, I haven’t. I could have done something a little more traditional for my year end post like make predictions for 2010 citing that more consolidation is in the wind, technology will advance and that economic conditions will impact market growth and technology adoption but I chose a different route. I am no great poet and I thank Clement Clarke Moore for providing me with a lasting bit of verse that I modified for my own purposes.

 

This is a time when I like to reflect on the past year, slow down a bit, enjoy the closeness and love of family and friends, and look to what lies ahead. This is also a time when I say thank you to all who have supported AIIM, our many programs, and have taken time to read this blog and my musings about life and our industry for it is you who make this all possible.

 

Until 2010, we wish you the best in this Holiday Season.

 

Sincerely,

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Quick! Scan those documents!

In the latest AIIM Industry Watch Report titled “Document Scanning and Capture: local, central, outsource – what’s working best?”, AIIM Market Intelligence Director Doug Miles points out that while the term “capture” typically covers document scanning, image correction, recognition and output to various appropriate formats, today it also includes faxes, electronic documents, email and messaging. This recent report has a tight focus on the document scanning segment.

 

When asked about current drivers for document scanning, Knowledge Management is found to be the highest driver citing searchability of business documents as the key element followed closely by compliance and business process improvement. When addressing where document scanning will occur, indications are that centralized in-house scanning and mail room scanning will be in a growth position as opposed to outsourced scan and capture. In fact, 48% of the respondents show they have in-house centralized scanning citing better index capabilities and tighter integration with business processes as the main benefits.

 

Several other key findings in this report include:

· Growth in the use of MFP’s for distributed scanning compared to desktop scanning

· Legal admissibility of scanned documents still seen as an issue by more than 25% of businesses

· The biggest drawback to distributed scanning is staff training for indexing and index quality

· Only 38% of paper originated records are scanned and archived electronically

· 37% of organizations scan over half of their incoming documents while 12% scan more than 80%

· 46% indicate an ROI of 12 months with two-thirds citing ROI within 18 months

 

In my view, businesses need to take note of the changing business landscape with regard to information and leveraging that information in an intelligent and meaningful way. Gone are the days when customers accept a lapse in time to produce information they have requested. In today’s business environment the expectation is one of immediate response and access to information regardless of where it resides. Businesses that can provide this level of service stand out in the minds of consumers, giving them the competitive edge.

 

The use of document capture devices, whether scanner or MFP, brings great value to an organization in their ability to not only deliver higher levels of customer service by providing information more readily but by increasing their business intelligence capabilities in bringing this once segregated information source to the knowledge worker in a timely and more useable form that potentially leverages text mining and analytics as one of the key benefits.

 

In many cases that I have witnessed, change is still a barrier to overcome. Reluctance on the part of the user community to give up their dependence upon physical paper and place some trust in the digital world and technology that has evolved to a higher state of capability and stability. Many of us have overcome this barrier in our personal lives in the way we transact business with the retail marketplace and our creditors yet for some reason we are still reluctant to take the next step in our business organizations. This current report sheds some interesting light on the document scanning segment of our digital world. I encourage you to download it for yourself and review the details. Compare what this shows to where you are and ponder the idea of taking the next steps you might need to move your organization forward in this respect.

 

What say you? How are you addressing document scanning and capture? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

Scanning / Capture Trends 2010?

AIIM Capture Trends 2009-2010

View more presentations from Atle Skjekkeland.

Social Media & Governance

Below is a copy of a presentation I gave at the NexusECM event about governance of social media.

Social Media & Governance

View more presentations from Atle Skjekkeland.

By Atle SKjekkeland.

Does technology drive change?

In a recent conversation I had with my good friend and Editor of AIIM Infonomics Weekly, Bryant Duhon, we pondered the question of change, more specifically in relation to Enterprise 2.0. You see, some folks say that technology changes the way we work and others say that the technology will be adapted to current management and that it’s not revolutionary but more evolutionary. If this is true, why are we then not seeing more movement in this direction in terms of remote workers?

 

In my view, the introduction of new technology or even older technologies into an environment unfamiliar with these technologies will revolutionize management practices and how work is done. I, along with many of my colleagues, have seen this in the content management space since the original document imaging systems entered the scene. Vendors would promote the benefits with inclinations that the work process would not be impacted yet it had to be since paper was now transformed into a digital file and there was no way to physically move those bits and bytes from one person to another. Work processes changed as a result of the technology. It was inevitable and revolutionary.

 

For some it is hard to see beyond the traditionally structured 9 to 5 brick and mortar world, and embrace the new workplace. Enterprise 2.0 technologies have broken down the barriers of open, yet controlled, collaboration where knowledge workers can gather in a virtual space to share and exchange ideas; An environment where workers need not be physically present to accomplish their tasks at hand. In the land of Enterprise 2.0, we not only leverage collaboration technologies but we can also include some of the BPM capabilities of workplace monitoring to ensure task management and monitoring take place in a way as not to impede progress but still have control over the work force.

 

Is it perfect? Of course not, as even Six Sigma admits nothing can be 100% but it is a step forward and one that supports a more “green” or ecologically sound work practice that reduces carbon footprint through a reduced requirement that the workforce be physically present.

 

What say you? How well do you adapt to technology? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

What language barrier?

I am here in Singapore ready to begin a week of great focus and discussion on BPM and through the fog of jet lag as I wondered what to write today, it dawned on me that I will write about language. One of the things I like most about travel is the chance to meet new people, whether in the airport, on the plane or in the classroom. My trip here took nearly 29 hours door to door from Tampa bringing me through Houston and Moscow before arriving here in Singapore. I got to meet many different folks from all over and learn a little about them as they did about me. One person asked how I overcome the language barrier to which I replied, we are not from the same place, English is not your first language as yours is not mine but here we are, conversing. I think in terms of ECM and BPM, it is easier to communicate because even though we may not speak the same “language”, we do speak the same language in terms of business problems and concerns.

 

In my view, language is the easy part to overcome and I have proven this time and again throughout my career having delivered presentations and lectures in many countries using interpreters and in some cases, drawings to make my point. The biggest problem we face is one of culture and cultural readiness. Is the organization ready to commit and make changes that to some may be counter to what they believe is the right way to do things. Think about this for a moment. Fundamentally, from a functional perspective, roles and organizations work the same. Marketing in the USA is carried out in the same way for Europe, Asia and all other parts of the world. The basic activities are there no matter where you are marketing markets, sales sells, etc. So, organizationally what changes is the issues related to that region or target market and how well the organization plans and executes.

 

While language may slow us down, it should not prevent us from making progress but rather become a driver to standardize and leverage best practices when and where we can to enhance our operations. When looking at enterprise opportunities that span the globe, communication will become easier when you speak the language of ECM.

 

 What say you? How well do you communication and speak the language of ECM? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Oh how things have changed!

One thing I have heard and continue to hear over and over again in relation to business information is “Why can’t we do this like (put in the social network or online retailer of choice).” As social networking and online sales increase and the interfaces become more intuitive and navigable, workplace users are beginning to ask why. Expectations have changed not only for the user interface but also system performance, response times, and much more in our daily lives. I think Louis CK sums it up best in his interview with Conan where he discusses how much has changed and no one seems happy with what they have today.

 

This is a challenge we face in business that as technology progresses and continues to evolve and improve, the demand for the workplace to keep up increases and expectations on how we should operate and interact change accordingly. This is where Enterprise 2.0 enters the picture. Simply stated, Enterprise 2.0 is the application of Web 2.0 technologies within an organization behind the enterprise firewall. (Remember I said simply stated.) Fundamentally, Enterprise 2.0 is a system of web-based technologies that provide fast and flexible collaboration capabilities, increased information sharing and emergence, and expanded integration capabilities in the extended enterprise. So is it realistic to think we can do things different and still remain effective and efficient. Absolutely, but we need to plan and prepare for it.

 

In my view, Enterprise 2.0 and beyond is a direction businesses need to take seriously and embrace as part of the inevitable force of change. The way you prepare and embrace it will make the difference how well you succeed. One of the ways you can prepare is to leverage an established framework to help you assess your needs, current capabilities and gaps that need to be filled. One such framework is found in the works of Harvard Professor Andrew McAffee who in 2006 developed SLATES. SLATES can be used as a guide to help organizations assess and understand the capabilities of wikis, blogs and other such tools for use in the enterprise. The acronym SLATES when expanded, represents the following:

· Search - discoverability of information via search, browsing, metadata and taxonomies

· Links - the hyperlinked nature of most 2.0 environments, specifically writing by taking advantage of hyperlinking as a rich and relatively new capability for many systems

· Authorship - the ability of any and all users in a 2.0 environment having ready access to create, comment or edit content within the enterprise. This also relates to user driven content

· Tags - folksonomies and social bookmarking, or any freeform “tagging”

· Extensions - automated intelligence around content, which points out related information to users, surfaces usage patterns, and can lead to insights that provide business intelligence for the organisation

· Signals - providing a variety of proactive notifications to users, most typically based on the RSS standard, although potentially via e-mail, instant messages or any other message or output format

 

Oh how things have changed and will continue to change. Being prepared and embracing change in a positive and planned manner will deliver the results you need and provide a way to meet the expectations of your stakeholders whether internal users or external clients.

 

What say you? Are you using or considering the use of an Enterprise 2.0 technologies? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

SaaS ECM: Is it right for you?

Software as a Service (SaaS), while it is rapidly gaining attention and traction is not a new concept. In fact in the late 1960’s to early 1970’s, my father worked for the Control Data Corporation managing timeshare leasing on a mainframe system. Universities, government agencies and corporations would lease time and application use. The difference today is how it is of course the advances made in technology at all levels like that of the internet and application interfaces. SaaS allows businesses to leverage the latest technologies through simple and easy to deployment since it is web based, and provides lower operating costs and lower IT or maintenance costs since it is the service provider who manages the administration and updates for the application.

 

While this sounds like a great benefit, there are some other aspects that need to be discussed. In some organizations, the need to integrate with other applications may be a consideration leading to a discussion on whether or not it is possible and how much effort and cost will be associated to meet the requirement. In addition, there may be a need to co-develop a plan with the provider on how to manage future upgrades so as not to negatively impact business operations. Physical location of information storage may also be of concern. As an example, government agencies may not be allowed to leverage SaaS applications if their information will be stored outside of the United States or in the insurance sector, an insurance agent may be bound by contract to their underwriter to maintain client information within the confines if their premises or face the possibility they are in breach of contract and subject to fines and loss of rights.

 

In my view, SaaS is a solid model and one I favour for many situations, especially in the Small to Mid sized and departmental business segments. Business application providers like Salesforce.com, Ultimate Software Group, Authoria, and many others have proven this to be a strong model that is very scalable. In ECM, while the SaaS vendor options are still slim, we are now seeing more activity and growth with providers like SpringCM, Xythos, LightSpeedECM, Hyland Software and even EMC to name a few. This does not mean the industry is going completely SaaS but is does mean there are expanded options available and to this end you need to assess the true needs and requirements of your ECM environment before making the decision.

 

As with any decision you make in addressing information management, take the appropriate steps to determine what is right for you. Conduct a proper business assessment to identify and document your true business requirements and a technology assessment to identify not only your functional requirements but any technology available and the gap in technology to accomplish your goals. Only then will you know if a SaaS ECM solution is right for you.

 

What say you? Are you using or considering the use of a SaaS ECM solution? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

Redaction: Be careful how you use it!

This week we are seeing all kinds of coverage in the news about the Transportation Security Administration (TSA) and how their screening manual was mistakenly published on a website in Adobe PDF format with redacted areas. The twist is that the redacted areas were able to be removed and the information hidden, revealed. So the question regarding information security in this case goes beyond that of how or who placed it on the internet site into the realm of proper redaction use.

 

According to a CBS report titled “Unredacted TSA Manual Leaked Online”; select areas of the document were redacted, or hidden, with the use of black boxes to hide those areas of information. While this is a standard practice, it is the proper use that is in question. Simply drawing a black box over the area does not constitute redaction. In the case of an Adobe PDF file, Adobe provides several options to properly redact information. (Information of this type is also available for Microsoft Word documents.) One method is to use third-party software that provides redaction capabilities along with redactions reports and metadata removal. Another option that I will describe simply here creates a series of flat files, removing the text search capability and metadata. While this is a distilled version of the process, these steps outline how it would be done.

· Draw the black boxes over those areas in the PDF requiring redaction

· Save the file as a flat file in Tagged Image File Format (TIFF) making each redacted page an individual image file

· Reassemble the PDF document using the TIFF files as part of the document

 

In my view, redaction has and will continue to be a requirement not only in government but in the commercial segments as well to protect intellectual property as well as information considered to be sensitive or private. It is a practice that has been in place long before technology entered the information world and will remain here form many years to come. When using redaction, you must first make a decision how redaction will be managed whether through a third party application or techniques like the one I described earlier. The second element is to ensure that your employees are trained and well versed in the method you choose to prevent information leakage. Finally, you need to monitor your information practices for compliance and take corrective action if needed. Redaction is an essential part of information security. Including it as part of your information governance plan and incorporating best practices for redaction use helps you get tighter control over information leakage.

 

What say you? How is your organization addressing redaction use? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM  blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.

 

How do you define "Green"?

Today we hear a lot about being green or going green in relation to being ecologically responsible. The idea of reducing carbon emissions and our carbon footprint are important and worth supporting yet there are times it gets a bit confusing and also challenging when trying to find a balance. As an example, in a recent news story I viewed while in San Diego, cited that while the concept of using the desert to establish a solar field as a solar power generation plant is favorable, there is opposition due to the disruption and impact it will have on wildlife.

 

As you can see, this is the balance challenge we face. In order to go green, the solar fields will use space that is home to various wildlife; some of which are rare and typically found only in this region. In other cases, migratory impact would be one of the side effects for other species presenting additional challenges. While it is a concern, these are also obstacles that have been faced before in water power and the need to create ladders for salmon to run up river around hydroelectric plants.

 

While all of this is good and discussions take place, there are additional green initiatives we can put in place and implement every day to help the regain ecological balance. While doing some research recently, I ran across the following quote: “If the U.S. cut its office paper use by roughly 10 percent, or 540,000 tons, greenhouse gas emissions would fall by 1.6 million tons — equivalent to taking 280,000 cars off the road for a year.” [Source: Susan Kinsella, Gerard Gleason, Victoria Mills, Nicole Rycroft, Jim Ford, Kelly Sheehan and Joshua Martin. “The State of the Paper Industry.” The Green Press Initiative, 2007.] Imagine this for a moment. Reducing paper use by merely 10% will have this much of an impact. How much effort would it take to reduce paper use by 10 percent?

 

In my view, being green means many things to many people. To begin, one must put their definition into the right context and perspective. We can all support green initiatives in our daily lives. All we have to do is pick a starting point. Here are a few Tips and Techniques for your organization to reduce paper use:

 

·     Use document scanners to convert paper documents to electronic format then shred them – if allowed by law and industry – and send the shredded paper for recycling

·     Do not print or copy any documents unless absolutely required. Send all documents via e-mail or electronic fax as the preferred method to your customers

·     If you do have to print, be sure to spell/grammar check before you print to eliminate reprinting

·     Use Web 2.0 technologies like wikis and blogs for internal communication and collaboration

·     Use single source repositories and shared digital workspaces to develop, manage and refine documents like contracts, marketing materials and any other type requiring review and refinement

·     Use web interfaces and forms for online applications and order placement

·     Sign up for e-bill delivery or online billing from your suppliers rather than paper statements, and pay your bills electronically

·     Map, design and manage all business processes electronically. You can begin by mapping the processes and assessing how they can be improved as they are, then address process automation using what you currently own and/or may purchase

 

What say you? How is your organization working to support green initiatives? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.

 

Join us for the BPM Certificate course in:

London 01/26/10 - 01/29/10

New York 02/02/10 - 02/05/10

San Francisco 05/25/10 - 05/28/10

 

Join us for the ECM Certificate course in:

Silver Spring 01/19/10 - 01/22/10

Chicago 01/26/10 - 01/29/10

Phoenix 02/09/10 - 02/12/10

Utrecht 02/09/10 - 02/12/10

London 02/23/10 - 02/26/10

Tampa 02/23/10 - 02/26/10

Toronto 03/23/10 - 03/26/10

Kirkland 04/13/10 - 04/16/10

Dallas 04/27/10 - 04/30/10

San Diego 05/04/10 - 05/07/10

Denver 05/18/10 - 05/21/10

Calgary 05/25/10 - 05/28/10

London 06/01/10 - 06/04/10

Silver Spring 06/08/10 - 06/11/10

Houston 06/15/10 - 06/18/10

 

We look forward to seeing you there.

Bob Larrivee – AIIM

blarrivee@aiim.org

 

Follow me on twitter – BobLarrivee and remember to visit www.aiim.org/training and www.informationzen.org, AIIM’s free social network created just for you.