In a recent conversation I had with my good friend and Editor of AIIM Infonomics Weekly, Bryant Duhon, we pondered the question of change, more specifically in relation to Enterprise 2.0. You see, some folks say that technology changes the way we work and others say that the technology will be adapted to current management and that it’s not revolutionary but more evolutionary. If this is true, why are we then not seeing more movement in this direction in terms of remote workers?
In my view, the introduction of new technology or even older technologies into an environment unfamiliar with these technologies will revolutionize management practices and how work is done. I, along with many of my colleagues, have seen this in the content management space since the original document imaging systems entered the scene. Vendors would promote the benefits with inclinations that the work process would not be impacted yet it had to be since paper was now transformed into a digital file and there was no way to physically move those bits and bytes from one person to another. Work processes changed as a result of the technology. It was inevitable and revolutionary.
For some it is hard to see beyond the traditionally structured 9 to 5 brick and mortar world, and embrace the new workplace. Enterprise 2.0 technologies have broken down the barriers of open, yet controlled, collaboration where knowledge workers can gather in a virtual space to share and exchange ideas; An environment where workers need not be physically present to accomplish their tasks at hand. In the land of Enterprise 2.0, we not only leverage collaboration technologies but we can also include some of the BPM capabilities of workplace monitoring to ensure task management and monitoring take place in a way as not to impede progress but still have control over the work force.
Is it perfect? Of course not, as even Six Sigma admits nothing can be 100% but it is a step forward and one that supports a more “green” or ecologically sound work practice that reduces carbon footprint through a reduced requirement that the workforce be physically present.
What say you? How well do you adapt to technology? Do you have a story to tell? I want to hear from you and learn what you and your organization are doing.
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Bob Larrivee – AIIM [email protected]