Feedback

Tracie Sewell, Senior Business Analyst with the Cayman Islands Government, attended some time ago the AIIM ECM Certificate Program, and she has kindly agreed to provide us with some feedback on the course . The interview was done by Thedra White, Director, AIIM Global Education Services.

Thedra: Why did you take the AIIM ECM course?

Tracie: I had previously taken the AIIM ERM Master course and was impressed with the delivery, professionalism and the structure of the training.  The ECM course was the next natural step in cementing my knowledge in ERM/ECM technologies, methodologies and project planning.  AIIM is a recognized body in the industry that provides training in a non-vendor specific way and the training is more about the methodologies rather than the products used.

Thedra: Which features of the ECM course were most useful and why?

Tracie: I was particularly interested in learning about the recommended Governance structure for ECM projects and how this applies to our Organization.

Thedra: What are the main challenges you face in your projects and what will you do to overcome these?

Tracie: Like in many organizations, there is a general reluctance to changing procedures and processes and their current ways of working, in particular to thinking about content as an information asset. We plan to overcome this by demonstrating the improvements in productivity and ease of use to users and managers and re-educate them to show how the new approaches not only make data more easily available and accessible but also searchable whilst also avoiding duplication in retaining content.

Thedra: What would you like to see from AIIM in the future?

Tracie: I would like to see AIIM to continue to offer up to the minute training on new concepts and ideas within the Industry and ensure their certificate program is internationally recognized within the Industry.