Gartner sees ECM as an umbrella term for the following core components; Imaging, Document Management, Electronic Records Management, Web Content Management, Workflow, and Document Centric Collaboration. But ECM is not only about technologies, and AIIM defines ECM as the strategies, methods and tools used to capture, store, manage, preserve and deliver information in support of business processes. We developed a few years ago a roadmap to explain ECM in more detail, which is also the foundation of our ECM Practitioner training course.
I also like Russel Stalters’ BetterECM definition of ECM: “ECM is a management practice that provides for governance of an information management environment toward the goal of improving compliance, information reuse and sharing, and operational performance. ECM is a structured approach employing methods, policies, metrics, management practices and software tools to manage the lifecycle of information and to continuously optimize an organization’s collections of information and information management processes.”
I like this one model since it expands the definition of ECM to include other content related technologies, but also addresses the need for security vs. collaboration and innovation.
What is your definition of ECM? Let me know.
By Atle Skjekkeland.