AIIM BPM Certificate Program - Learn how to improve your business processes

AIIM's new Business Process Management (BPM) training program concentrates on delivering to the trainee the skills and tools to use technology to improve business processes. In some regards the BPM courses can be considered as the key consulting and analysis tools to best utilize ECM technology. The training program is designed from global best practices among our 70,000 members, and it covers concepts and technologies for;

• Streamlining and re-engineering
• Requirements gathering and analysis
• Application integration
• Process design and modelling
• Monitoring and process analysis
• Managing change.

The training program covers all the standard areas of general business analysis such as defining processes, identifying key stakeholders, modeling "As Is" and "To Be" scenarios, and how to test these (via technology and in practice). These key areas should be considered from a broad perspective within the enterprise and in relationship with ECM. Business improvement will often not come from the exclusive use of ECM technologies, but by combining these with ERP systems, legacy applications, or other common business applications and processes.

Although the goal of this training program is to equip trainees with the basics of business process improvement techniques, we also cover in brief related areas such as methodologies that make great use of such techniques. These include Six Sigma, Lean, TQM, etc, along with some important historical perspective on the roots of BPM – with a particular focus on BPR (Business Process Re-Engineering), lessons learned from that period – and direction on where the industry and requirements are currently headed. This will be particularly important as BPM provides the opportunity to make a radical change to a business, focused on outcomes not just on processes (unlike earlier methods that looked to the collective impact of multiple small changes).

Nevertheless, although this training stream will be focused on BPM, the basic techniques and education will be applicable to those also wanting to simply make small incremental changes. In short this will be a highly practical training option – of appeal to broad range of trainees

• The BPM Strategy (Why BPM?) component provides you with the knowledge to get ownership and support by senior executives and users
• The BPM Practitioner (What is BPM?) component covers the practice of BPM, role of ECM in BPM, business analysis, basics of process improvement, flowcharting 101, process modelling, BPM approaches, BPM technologies overview, BPM technology dissected, and Collaboration
• The BPM Specialist (How to implement BPM?) component covers the implementation of programs and projects, and related tasks such as the business case for BPM, stakeholders & the project team, gathering requirements, analysing requirements, process design best practices, validating requirements, BPM project stages, project advice, pitfalls & best practices, and management methodologies
• The BPM Master (Putting it all together) component allows to you discus, share and learn global best practices for BPM.

For more information visit www.aiim.org/training

By Atle Skjekkeland.