Do ECM projects still require ROI justification?

James R. Dukart had an interesting article about the move from ROI to VOI in the January / February edition of AIIM E-DOC Magazine. VOI stands for Value of Investment, and the article includes comments by many industry experts, including Dan Elam, Founder and Vice President of eVisory, Toby Bell, Research Director at Gartner, and Carl Frappaolo, executive vice president of Perot Systems Innovation Lab (formerly Delphi Group).

I agree with many of the comments; you need to look at a lot more than ROI to understand your benefits of ECM. I recommend that you analyze and link the tactical, operational and strategic benefits of ECM for your organization, but also the negative implications of keeping your existing environment. For more information about how to do this take a look at my previous posts “What are your benefits of ECM?” and “The Business Case for ECM – Linking Tactical, Operational and Strategic Benefits”

Comments

[Steve]

Here is a great article on why an organization should purchase an ECM DM system:

http://www.scanguru.com/page.php?18

[Steve]

Good article on some reasons to justify a system:

http://www.scanguru.com/page.php?18